Clear terms for working together

Service delivery

From agreed scope to a working system, documented handover and ongoing care.

Effective 10 October 2026

What to expect from delivery

Every Voltade AI project is tailored to a client. The agreed proposal describes the actual system, deliverables, access required and any project-specific milestones.

1. Agreeing the scope

Before payment, Voltade AI and the client agree on the project's purpose, system or agent to be built, workflow documentation, price and terms. The final setup quote depends on scope and complexity and falls within the published range of R20,000 to R35,000 unless a separate proposal states otherwise.

2. Starting the build

The client pays a 50% setup deposit after agreeing to the scope and terms. Work begins after that deposit is received and the client provides any inputs or access described in the proposal. The client and Voltade AI should keep project communication in a recordable channel so questions and approvals are clear.

3. Expected timing

Expected delivery is roughly 7 to 14 business days after scope and price are agreed and the initial deposit is paid. The proposal may set a more specific timetable. If required client information, access or feedback is delayed, Voltade AI will communicate any effect on delivery timing.

4. Handover and final payment

Handover includes a working system for the agreed scope, a walkthrough and workflow documentation. The proposal will specify the delivery format and any client access required. The remaining 50% of the setup fee is due at handover. The client can review the delivered work against the agreed scope and raise any issue with Voltade AI.

5. Ongoing maintenance

After delivery and final setup payment, the client may continue under a separate monthly retainer of R8,000 to R10,000. The retainer generally covers maintenance, API keys and usage for the agreed system, system changes and fixes for breakages or bugs. Voltade AI pays the third-party AI API bills without charging the client separately for agreed usage. The client agreement defines the specific support scope and billing date.

6. Delivery questions

Voltade AI is responsible for service delivery and support. Contact [email protected] or 0713868663 on WhatsApp if a deliverable is missing, does not match the agreed scope, or needs attention.